RETURNS

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For health and safety purpose, we do not accept the return of opened products. We stand behind our products. If for any reason you are not completely satisfied with your Dermareform products, we offer a full refund, excluding your return shipping cost.

1. Send us an email at, contact@dermareform.com or give us a call 00 44 (0) 20 8798 0365.

2. If you decide to return your product after Products have been dispatched to you or you have received them, you must return them to us at the address stated on your returns label within 14 days of informing us.

3. If you are returning any Products, please package them well to prevent any damage during transport.

4. If you have any difficulty or have any other queries regarding the returns procedure, our Customer Services Department will be able to assist; contact us using the above contact information.

5. Unfortunately, we cannot accept liability for returned goods that we do not receive, or for those that get damaged in shipping on their return. It is important that returned Products are in the best possible condition, so please take reasonable care of them and keep all packaging where possible.

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If we have sent you the wrong items, or your order is faulty (see Faulty or Damaged Products), damaged or not as described on arrival, please contact us. We will refund the postal charges you incur to return such items. Please make sure that you obtain proof of postage from your post office. If you cancel an order pursuant to “Your Return Rights”, we will not (unless otherwise stated) refund the postal charges you incur to return such items.

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EXCHANGE

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You may be able to exchange your product if you informed us of your intentions and reposted your original product (in good condition, unopened and not used) within 14 days of receiving the product. We will send out a product upon receipt of the original product/s.

 

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REFUNDS

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1. If you decide to return your products (“Your Cancellation Rights”) we will issue your refund to the original payment method within 14 days of receipt of the returned Products. In all other cases, your refund will be made within 14 days of you telling us that you have changed your mind.

2. We cannot accept liability, nor can we take responsibility for any bank charges that you may have incurred during the order process.

 

We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always do our best to take care of you.

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