DermaReform
Frequently asked questions
The complete satisfaction of our customers is our top priority. Can't find your answer? Contact us.
Where are Dermareform products manufactured?
All Dermareform products are manufactured in England.
Are Dermareform products vegan-friendly?
No. Some active ingredients are of animal and fish origin: collagen and caviar come from fish (from the fishing industry), and honey and beeswax come from bees.
Are Dermareform products tested on animals?
No. We do not carry out tests on animals, and our raw materials are selected to ensure none have been tested on animals, in line with EC Regulation No. 1223/2009.
How long can I keep a product before opening it?
All our formulas have a proven stability of 30 months, so under the European Cosmetics Regulation they are not required to carry an expiry date.
How long can I keep a product after opening?
The Period After Opening (PAO) is shown on the label as an open-jar icon — generally between 6 months (6M) and 12 months (12M).
Do Dermareform products contain parabens?
No, none of our products contain parabens.
Do Dermareform products contain allergens?
Our products are scented, so they may contain fragrance allergens (such as limonene or linalool). These are listed at the end of the ingredients so anyone with an allergy can identify them easily.
Where can I find the list of ingredients?
On the bottle for larger products, or on the label tag that comes with smaller bottles. Contact support for more information.
What are the payment options?
We accept debit cards, credit cards and PayPal.
How do I become a DR member?
Create your account, then choose a consultation. Once you complete these steps you are automatically added to our membership list.
What benefits do members receive?
Members can use royalty points to buy exclusive products, especially our signature treatment serums, and earn membership badges over time — the higher the badge, the greater the benefits and free offers.
Do you have a loyalty programme?
Yes. As a new member you qualify for a signature treatment serum, and you earn points on every purchase towards more free signature treatment serums. Terms and conditions apply.
Are prices VAT inclusive?
No. Displayed prices exclude VAT, which is calculated and added when your purchase is totalled.
What if I have a reaction to a product?
Leave a note with your online therapist and contact support through the contact form.
How can I get samples?
Contact us through the contact form to request free samples.
Is there a minimum order?
There is no minimum for UK orders. International orders have a £100 minimum.
How long is delivery?
Orders are handled within 24–48 hours. See Shipping & Deliveries for UK and international times and prices.
Can I return or exchange products?
Unopened products can be returned or exchanged within 14 days of receipt. See Returns, Exchanges & Refund for full details.