Returning a product
For health and safety reasons we do not accept the return of opened products. Products must be unopened and in the same condition you received them, and returned within 14 days of receiving them.
Satisfaction guarantee
If for any reason you are not completely satisfied with your DermaReform products, we offer a full refund, excluding your return shipping cost, in line with our Terms and Conditions.
Wrong, faulty or damaged items
If we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us. We will refund the postal charges you incur to return such items — please obtain proof of postage from your post office.
If you cancel an order under your return rights, we will not (unless otherwise stated) refund the postal charges you incur to return the items.
Exchanges
You may be able to exchange your product if you let us know and repost your original product — unopened, unused and in good condition — within 14 days of receiving it. We will send out the replacement once we receive the original.
Refunds
If you return your products, we will refund you to the original payment method within 14 days of receiving the returned products. In all other cases, your refund will be made within 14 days of you telling us you have changed your mind.
We cannot accept liability for any bank charges you may have incurred during the order process.
If you have a reaction
Leave a note with your online therapist and contact DermaReform support via the contact form on our website.